![]() ![]() Disable Qustodio until you turn it on again.On every block screen you can click on the settings button on the bottom right of the screen.Īfter entering your password you can select "Disable protection" and then selecting on of three options: My child's device is blocked and I need to unblock it If your child's device is a Huawei, read this article for more information.Learn more about your phone's model here. Some device manufacturers, such as Huawei or Samsung among others, have added Battery saving options that can deactivate Qustodio on the device. You disable any battery optimization option for Qustodio.Read this article to learn more about it. The Device Administrator permission on the device is active.You're using the latest version of the web browser (Google Chrome or the Android Stock Browser) available.For this, go to the device, and search the Google Play Store for Qustodio. You're using the latest version of Qustodio available from the Google Play Store.Click here for step-by-step instructions on how to install Qustodio for Android. You installed Qustodio for Android properly.If you experience issues with Qustodio for Android, please make sure: You can also disable the Safe Mode following these instructions.If your child’s device supports the use of a guest account, you can increase the protection by disabling the Guest profile.When Qustodio is installed it will block these features on Android devices. Split-Screen : split-screen and similar features like multi-windows, Picture-in-Pictures or Pop-up view are not compatible with Qustodio as they can be used to bypass the protection.However, depending on the device, you might be able to download and install a copy of Qustodio for each user you want to protect. Multi-user support: Qustodio doesn't support multiple users on Android devices.Hide Qustodio: o n mobile phones it is not possible to hide Qustodio, due to technical limitations on the system. ![]() ![]() Panic Button: Refer to this article for more information on how to set up the Panic Button.Read this article for more information on using Qustodio with Huawei devices. Pease note Geolocation features are not yet available for Huawei phones without Google services. Geolocation: if geolocation is not working properly, please check that the Geolocation/GPS settings on the device are enabled to guarantee accurate location reports and refer to this article for more information on how to set up geolocation on Android.Calls and SMS: if you want to monitor calls and SMS on Android, make sure you download the full version of Qustodio directly from our website.You can then enable application controls, allow or block specific applications and set a time limit for each application. Applications rules: note that applications will start showing up in your Family Portal in Application Rules only once they've been downloaded, installed and used at least once by the user.With the “ Lock device ” option, the entire device will be locked, but the user will still be able to call emergency numbers (e.g., 911) and the trusted contacts listed in Rules > Panic Button. Time usage limits: on Android, the “ Lock Navigation ” option blocks all of the apps except for some specific apps like Calendar, Calculator, Home screen, the notification bar, the recent app list and calls.Incognito mode: Qustodio can monitor and block pages even in Incognito mode.Older versions of Android, Android Go, and forked versions of Android may be subject to compatibility issues. Qustodio is compatible with Android OS 6 or higher.For this, please go to your Family Portal to the user's profile and to Rules > Web Filtering > Settings > Block Unsupported browsers. Make sure to enable “ Block Unsupported Browsers” feature. If Qustodio fails to report any web activity, it might be because your child uses a different web browser (e.g., Opera). Qustodio for Android only works with the following web browsers: Google Chrome, Firefox, and the Android Stock Browser.If you experience any issues with Qustodio for Android, please read the important notices below, as well as the following basic troubleshooting steps. ![]()
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